CONSULTATION – Alani medical Spa is dedicated to helping you achieve your skincare goals. Towards that end, we offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.

SCHEDULING - Appointments are preferred, but not always necessary. If we have available Medical Estheticians, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.

ARRIVAL - Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new patients fill out skin care history information and treatment consent forms.

LATE ARRIVALS - Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule you.

CANCELLATIONS - We realize emergencies occur and will be understanding if a last minute change arises; however, your Medical and Skin Spa appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance for single services and 48 hours for appointments lasting over 2 hours. All services re-scheduled or cancelled with less than 24 hours notice will be charged 50% of scheduled treatment. If appointments are missed with no prior notification, 100% of treatment will be charged or, one treatment of the corresponding package series will be deducted.

PRODUCT RETURNS - Our products are carefully chosen to preserve and enhance your natural beauty. We don’t believe in “miracles-in–a-bottle” but do evaluate products based on clinical medical research and previous customer satisfaction. If you experience an adverse reaction to one of our products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to make an exchange, we would be happy to give you a credit towards one of our services, refunds will be considered on an individual basis after an assessment by our Aesthetician and Director. All procedure sales are final.

PAYMENT – Alani medical Spa accepts cash, Local checks, Visa, MasterCard, Discover, and American Express.

RETURNED CHECK POLICY - All returned checks are subject to a $35.00 processing fee.

FOR YOUR ENJOYMENT…we request that you leave babies and children at home. Turn off cell phones, pagers, blackberries, blueberries, and ipods. This is your time to relax and be in the moment. Inform our Client Care Coordinator if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.

GRATUITIES - Alani medical Spa is primarily a medical office. Gratuities for the medical estheticians are at your discretion and are not included in any service or package.

VALUABLES - We are not responsible for lost or stolen items and encourage you to leave valuables at home.